Many customers have probably already spent time with other informational technology consultant firms waiting for customer service to speak with them. You can make yourself stand out by ensuring this never happens to your prospects. Make it a policy to return calls yourself within two hours or less; your prospects will feel more important, and be more receptive to your proposals. You should apply the same quick-time response to e-mails. You can give customers the option of sending you e-mails or even set up a website to manage their questions and concerns.
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Many customers have probably already spent time with other informational technology consultant firms waiting for customer service to speak with them. You can make yourself stand out by ensuring this never happens to your prospects. Make it a policy to return calls yourself within two hours or less; your prospects will feel more important, and be more receptive to your proposals. You should apply the same quick-time response to e-mails. You can give customers the option of sending you e-mails or even set up a website to manage their questions and concerns.
